General sales policy

FOR CUSTOMERS IN HANOI CITY

Delivery - charges apply.

Customers are allowed to fitting and customize the product as required.

Customers can choose the date and time for the next fitting.

Free tailoring service at home. 

Customers will be consulted by KILEE's tailors team, choose fabric samples and take measurements at home.

FOR CUSTOMERS IN SUBURBAN PROVINCES

Delivery - charges apply.

With "receive product - direct payment with delivery" form, customers make a minimum deposit of VND 500,000 per order.

Commit to delivery in 2 days (except holidays and Saturdays, Sundays).

After receiving the notice that the customer has confirmed the order by the delivery unit, KILEE's customer service team will contact the customer to guide the product conformity check.

After 1 week, KILEE's customer service team will contact customers to inquire about product feel and answer customer questions related to the product.

FOR INTERNATIONAL CUSTOMERS

For international customer who purchase online, please contact our customer service via Email: cskh@kilee.vn